To request an urgent appointment for today or tomorrow (Monday to Friday)
- We are open Monday to Friday, 8am to 6.30pm until 8pm on Tuesday.
- Phone us Monday to Friday, when we are open on 020 8204 2255.
- Visit the surgery and speak with a receptionist.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days
- Use an online form 24 hours a day to request an appointment. Or use the Patient Access app.
- Phone us Monday to Friday, 8am to 6.30pm on 020 8204 2255.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm and until 8pm on Tuesday.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
- Telephone the surgery as soon as possible on 020 8204 2255, and at least 30 minutes before your appointment time
- Let us know online (at least 30 minutes before your appointment time)
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Home visits
If you are too ill to come to the surgery you may need to request a home visits, but please remember these are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel.
If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in another area.
The best care can often be given at the surgery, but If you still think you need a home visit telephone the surgery preferably before 10:30am. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
You can also call our out of hours number on 0300 130 3017.
Your nearest out of hours/walk in centres
The Pinn Medical Centre
Pinner
37 Love Lane
HA5 3EE
Opening Times – 08:00-19:30, seven days a week
Telephone: 020 8866 5766
The Belmont Health Centre
516 Kenton Lane
Harrow
HA3 7LT
Opening Times: 08:00-19:30, seven days a week
Telephone: 020 8866 4100 (ext. 228)
Your nearest urgent care centre
Northwick Park Hospital Urgent Care Centre
Watford Road
Harrow
HA1 3UJ
Opening Times: 24 hours a day, seven days a week
Telephone: 020 8864 3232
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Extended access
Our Primary Care Networks are working together and are able to provide more appointment hours to patients across NW London.
The changes mean that locally practices are able to provide more appointments during the hours that best suit patients. This includes evening and weekend appointments.
Patients can book by contacting the practice during working our hours hours.
Evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need. Patients may be offered an appointment at their GP practice, another local GP practice or another local NHS service.
These changes mean we can provide more appointments for patients when they most need them.
Appointments are available in the evening and at weekends on Saturday – please call the practice on 020 8204 2255 to book an appointment.
If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.
You may be offered an appointment at your own GP practice, another local GP practice or another local NHS service. This is because we are working with other local GP practices to provide these appointments – our practice is part of a small group of practices called a Primary Care Network. Working together means we can provide more local services to you.
Our new evening and weekend opening times will be:
- Kenton Clinic’s new Extended Hours will be Wednesday evenings 6.30pm to 8.00pm
- Saturday Clinic will be in rotation with other group of practices every 7th week
GP access centres
GP Access Centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.
These Access Centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 08:00hrs – 20:00hrs access to primary care.
Access appointments can be booked via the practice or by calling NHS 111.
The GP Access Centre is located at:
Alexandra Avenue Health Centre
275 Alexandra Ave
Harrow
HA2 9DX
Opening Hours: 08:00 -20:00 Monday – Sunday
