Kenton Clinic 020 8204 2255
Lines open 8.00am to 6.30pm

Online services

You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.

Patient Access

Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • View future and past appointments
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.

PATCHS

Use your PATCHS account (on the PATCHS website) to:

  • Contact the surgery to ask a question
  • Update your details

See Registering for online services on how to register for this service.

Registering for online services

Register for Patient Access

You will need to have a username and password created for you, before you can use our online services.

In order to sign up for online services, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details.

  • For online access to book appointments, you will not need to bring identification.
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification.

Forms of identification accepted are:

  • Passport and/or Birth Certificate
  • HC2 certificate
  • Mortgage Agreement
  • Utility Bill
  • Driving Licence
  • Rough sleepers’ identity badge
  • Hostel registration/mail forwarding letter

Register for PATCHS

You can register on the PATCHS website.

All you need to do is provide an email address and set up a password.

For more information on PATCHS you can visit their website.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

To register on behalf of someone else, complete the online proxy access request form. You can also download the form and bring it into the practice.

Proxy access needs to be authorised by a GP. The practice will phone or text you to confirm the request has been authorised.

You will then need to bring photo ID and proof of your address to the surgery, where the receptionist will set up your proxy access.

Access your GP health record through the NHS App

From 1 November 2023 all patients in England should be able to access their GP health record through the NHS App.

You will be able to see all new entries to your health record including consultation notes, medicines and immunisations.

Watch the video below to find out further information.

You can access or download the NHS App on the NHS website.

Date published: 17th February, 2017
Date last updated: 3rd October, 2023